We aim to make your experience at the practice as pleasurable as possible. However, should you have any complaints, please contact Clare Buchanan who will be able to deal with your complaint and talk you through our procedure. Alternatively, you can pick up a copy of the procedure from reception.
Patient confidentiality
We take patient confidentiality extremely seriously at Highland Orthodontics and all personal information is treated in the strictest confidence. Only members of staff have access to patient information and we have a strict confidentiality policy. To see a copy of this policy, please ask at reception.
Other information
- We endeavour to see all patients and our practice has been designed so patients with disabilities can access care. If you do have any disability that you think we need to know about please give us a call before your appointment and we will do our best to put suitable arrangements in place to accommodate your needs.
- Interpretation services are available at prior request.
- Missing appointments wastes time and resources which are needed for other patients. Our practice policy is that if, on more than one occasion, patients cancel with less than 24 hours’ notice or do not attend an appointment, then we will no longer be able to offer NHS treatment. We will of course take any special circumstances into account. We may still be able to offer private dental care, but will require a non-refundable deposit.
- Patients who are violent or abusive to practice personnel, to other patients or anyone else on the practice premises will be refused treatment and reported to the appropriate authorities.
- We accept the following methods of payment at the practice: cash,and all major credit and debit cards.
Our contact details
Highland Orthodontics,
67-69 Kenneth Street,
Inverness,
IV3 5QF.
Telephone: 01463 718 097
Website: www.highlandorthodontics.co.uk
Email: [email protected]
Directions to Highland Orthodontics
We are conveniently located close to the city centre on Kenneth Street as indicated by the star on the map. There is a car park directly opposite the practice, we have parking permits available on a first come first served basis. Alternatively, a few minutes’ walk from Highland Orthodontics you will find pay and display parking by the river.
